Cover during absence
I temporarily take on agreed tasks so customers are supported and work keeps moving.
Available for new assignments
Freelance support for
sales, customer service and back-office work.
I help businesses with sales follow-up, customer enquiries and administration. Hire me for a defined project, a busy period or a few hours each week. I work remotely and can visit your office by arrangement.
- Reply within one business day
- From €30 per hour (excl. VAT)
- Remote, on-site by arrangement
- Dutch and English
When and how I help
When and how can I help?
When someone is away, workloads rise or a temporary project needs attention, I take on practical sales, customer service and back-office work.
During busy periods
I handle extra calls, leads and admin during a campaign, seasonal peak or busy period.
For a defined project
I call customer lists, follow up proposals or clear an administrative backlog.
Sales and outreach
- Call prospective customers and schedule appointments
- Follow up proposals and sales opportunities
- Reconnect with existing customers
- Update your CRM after every conversation
Customer service
- Handle phone and email enquiries
- Answer customer questions
- Follow up call-back requests
- Handle complaints carefully and professionally
Back-office support
- Enter and check data
- Prepare invoices and follow up payments
- Organise documents and records
- Maintain reports and schedules
Rates
Ways to work together
Choose the support that fits your workload. The introductory call is free and there are no agency fees.
One-off project
from €30 per hour
A clearly defined assignment, such as a calling campaign or an admin backlog.
- Clear scope agreed in advance
- Pay only for hours worked
- A summary when the project is complete
Cover during absence
Temporary cover
from €30 per hour
I cover agreed tasks while a team member is away.
- Start date agreed together
- Work in your existing systems
- Duration agreed to fit your needs
Ongoing support
from €30 per hour
A few hours or half-days each week when your team needs extra capacity.
- Regular hours or half-days
- Remote or on-site by arrangement
- Adjust hours by agreement
All rates exclude VAT. You hire me directly, without agency fees.
Need an extra pair of hands?
Leave your name and number and I will call you back within one business day. You can also call or message me directly.
How it works
How we work together
I work remotely in your systems, such as your CRM, shared mailbox and phone system. An on-site introduction or onboarding can be arranged.
You deal directly with me. We agree the tasks, hours, duration and review moments before work begins.
Introductory call
You explain what you need and I tell you honestly whether my experience fits the assignment.
Clear agreements
We agree the tasks, hours, rate, system access and reporting in advance.
Get started
I start on the agreed date, keep you informed and adjust with you when needed.
About me
Meet Marco
I’m Marco van Rijn. My background is in B2B IT account management, where I spent much of my time speaking with business customers, setting up meetings, following up proposals and maintaining customer relationships.
Today I work independently, helping businesses with practical sales, customer service and back-office tasks when they need extra capacity.
You can expect clear agreements, regular updates and thoughtful communication with your customers.
View my LinkedIn profileFAQ
Frequently asked questions
What does it cost?
My rate starts at €30 per hour, excluding VAT. The exact rate depends on the assignment and is agreed before work begins.
How soon can you start?
That depends on my availability. We agree a realistic start date during our introductory call.
Do you work remotely or on-site?
I work remotely. An on-site meeting or onboarding can be arranged if useful.
How do you access our systems?
You provide a separate account for the systems I need, such as your CRM, mailbox or phone system. You decide what access to grant.
How long can we hire you for?
From a short project to ongoing support for a few hours each week. We agree the duration together.
How does working with you differ from using an agency?
You work with me directly and agree the scope and rate with me. I invoice the hours worked.
Which languages do you work in?
In Dutch and English.
How do you handle confidential information?
I use customer and business data only for the agreed assignment. I can sign a confidentiality agreement if required.
Shall we have a
conversation?
Tell me what you need and I will get back to you within one business day. Prefer to call or message? That works too.
Message me on WhatsApp